At Pila Neo, product safety is important. This Policy explains safety information for Fitness Equipment, assembly, use, recalls, and product safety communications.
1. General Product Safety
Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.
2. Assembly Safety
Some products may require assembly. Customers are responsible for following assembly instructions carefully.
Improper assembly may cause instability, product damage, personal injury, or property damage.
For large or heavy furniture, we recommend assembly by two adults or by a qualified professional where appropriate.
3. Anti-Tip and Wall Anchoring
If anti-tip hardware or wall anchoring hardware is included, it should be installed according to the instructions.
4. Children and Household Safety
Customers should keep small parts, hardware, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after assembly.
5. Product Care
Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.
6. Product Recalls and Safety Notices
If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.
We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.
7. Reporting Safety Concerns
If you believe a product presents a safety risk, stop using the product and contact us immediately at info@pilaneo.com or +33 7 56 80 38 17.
Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.
8. EU Product Safety Information
For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.
If you have questions about EU product safety information for a product, contact us at info@pilaneo.com.
Contact Us
Store Name: Pila Neo
Phone: +33 7 56 80 38 17
E-mail: info@pilaneo.com
Address: 60 Rue François 1er, 75008 Paris, France
Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (CET)